Since December 5, 2025, at 08:42 UTC, there has been a worldwide Shopify outage. Numerous users report encountering a 500 Internal Server Error when accessing online shops as well as internal Shopify services, often accompanied by a Cloudflare error message. This Shopify error is not the user's fault but lies on Shopify's side or their proxy infrastructure over Cloudflare. Current information indicates that the Shopify status page, support, customer shops, and the main website are inaccessible, suggesting a complete disruption of Shopify.
Users affected come from various regions, including Amsterdam, Germany, the USA (both West and East Coast), India, and London. The plethora of disruption reports confirms a global Shopify outage. Other services, like Claude AI, are also unavailable, again pointing towards a larger Cloudflare disruption. The last comparable Cloudflare outage occurred on November 18, 2025. Although Cloudflare reported at 09:02 UTC that only the API and dashboard were impacted, the actual outages have a significantly broader scope.
For Shopify users, the Error 500 cannot currently be resolved independently, as the disruption can only be addressed by Shopify or Cloudflare itself.
#Update 09:11 UTC
Monitoring shows that provider Cloudflare is back online and requests are reaching the designated destinations again.
An official statement from Cloudflare is still pending.
#What is Cloudflare?
Cloudflare is a globally used network and security service provider that speeds up websites through a global Content Delivery Network and protects them from attacks like DDoS. As Cloudflare acts as a reverse proxy between visitors and the actual servers, disruptions in its infrastructure can cause websites to become unreachable even if the underlying servers are functioning correctly. Many major platforms, including Shopify, use Cloudflare, which means outages at Cloudflare can immediately lead to global disruptions.
#What is Shopify?
Shopify is one of the largest e-commerce platforms in the world, allowing businesses to run an online shop without their own servers or complex technical infrastructure. Essential functions such as shop, checkout, payment processing, management, and support run centrally via Shopify. If a Shopify outage occurs or there are problems with an intermediary service like Cloudflare, retailers and customers cannot access shops, place orders, or use administrative areas.