FreeScout can be tailored precisely to individual needs through many practical extensions. Currently, we use over 30 add-ons—some are essential for our daily work, while others are purely for comfort. In this article, I'll showcase a selection of the add-ons we actively utilize and why we recommend them.
#What We Use and Why
FreeScout can be expanded with a variety of add-ons—many of which are paid but available at fair one-time prices with lifetime updates. Here, I'll outline the extensions we actively use and which ones are particularly valuable for our daily support.
#WHMCS Integration (Free, Third-Party Developer)
At the top of our list: the WHMCS module. It displays important customer data directly in FreeScout's sidebar—invoices, booked services, and domains included. This saves us clicks, time, and eliminates the constant switching to the WHMCS backend.
#WhatsApp Integration
Yes, there's an integration. Unfortunately, it's only available through third-party providers with recurring costs starting at $30 USD per month, plus fees per message—currently too expensive for us, but functionally, it would be an extremely powerful expansion.
#Spam Filter
The spam filter was a game-changer for us. Since its implementation, no bizarre offers end up in the inbox anymore—especially not from Indian SEO "miracle workers" and "app developers" wanting to scale our platform. The filter learns over time and reliably keeps our inbox clean.
#Sent Folder
A small yet practical feature: the sent folder. You can quickly access previously answered inquiries—extremely useful for longer threads.
#Send Later
As a night owl, I truly appreciate this feature. I can compose offers at night and have them automatically sent the next morning—perfect for ensuring your communication lands in the client's inbox at the ideal time.
#Saved Replies
With pre-saved responses, we automate salutations, greetings, and frequent text passages. It saves time daily—a true classic in the helpdesk workflow.
#Mail Signing & Encryption
Recommended if you wish to encrypt with SMIME. Anyone who only wants to sign should be cautious: some mail servers mistakenly interpret it as an encrypted message, which can lead to misunderstandings.
#Keyboard Shortcuts
Purchased, tested, but deactivated. Reason: With CTRL+Enter, messages are sent immediately—unfortunately, this cannot be disabled, leading to too many "Oops" moments for us.
#API & Webhooks
Indispensable for us, as we've integrated FreeScout into our new customer portal (BBilling). It enables automated processes, synchronizations, and external tools.
We also deploy many other add-ons, such as Dark Mode, Reports, Workflows, Custom Fields, Telegram Notifications, Custom Folders, and more. Most of them run seamlessly and specifically enhance FreeScout with the additional functions we need.
Thinking of using FreeScout productively? The add-ons make the difference between a simple inbox and a professional support tool.